About J.D. Power and Associates
Headquartered in Westlake Village, California, J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction.
The company¹s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com.
J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
Right: J.D. Power and Associates' Kevin Lieb, Valley View Hospital CEO Gary Brewer and Glenwood Springs Mayor Bruce Chistensen at the award presentation and celebration
WESTLAKE VILLAGE, California:
6 August 2008 —
Valley View Hospital, an 80-bed,
not-for-profit acute care hospital in Glenwood Springs, Colorado, has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by Valley View Hospital to provide ³An Outstanding Emergency Department Experience.²
The service excellence distinction was determined by surveying recently discharged patients from Valley View Hospital on their perceptions of their emergency room visit and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among Valley View Hospital patients focuses on the five key drivers of patient satisfaction with their overall hospital experience. These drivers, which were identified in the national study, are: speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
³Valley View Hospital is among an elite class of hospitals, as only 20 percent of the hospitals in the nation meet the rigorous standards required to achieve this distinction,² said Kevin Lieb, senior director of provider programs at J.D. Power and Associates. ³Being recognized demonstrates a strong commitment to service excellence in patient care.²
Valley View Hospital exceeds the national benchmark study score for overall patient satisfaction, performing particularly well in providing patients with a comfortable stay. The hospital receives notably high ratings in this area for concern for comfort during procedures and doctors¹ concern about controlling pain.
The hospital also performs well in providing information and communication to patients about their procedures, particularly with regard to communication from doctors about conditions and treatments. Compared with the national average, Valley View Hospital patients are more satisfied with the speed and efficiency of the care they received.
Patients who indicate they have ³much more² trust and confidence in the hospital after their most recent stay is higher among Valley View Hospital patients compared with the national average. Two-thirds of patients indicate they ³definitely will² return if they had to go to an emergency room again.
Non-government, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, emergency department, outpatient, and maternity services. Distinction is valid for one year, after which the hospital may reapply for this recognition.