VVH

Public Concerns or Complaints


If an individual or family has any concerns about care and safety at Valley View Hospital or any of its satellite services, he or she is encouraged to contact Valley View Hospital by telephone or by regular mail. 

For:     Patient Grievances – 970-384-8156
            Billing Concerns – 970-384-6890
            Privacy Concerns - 970-384-8156
 
If the concerns cannot be resolved at this level, you may contact The Joint Commission.  For more information about The Joint Commission and its standards for ambulatory care, visit their website at www.jointcommission.org. The Joint Commission website includes an extensive directory.  The general phone number is 630-792-5000 and the customer service number is 877-223-6866.

Or if concerns are not being satisfactorily resolved at the facility level, a formal complaint can be filed with the Colorado Department of Public Health and Environment by calling toll free 800-886-7689 extension 2827 or by contacting the Colorado Department of Regulatory Agencies (DORA) at 800-886-7675.

Our Notice of Privacy Practices for Protected Health Information is available for your convenience in English and Spanish.

 

 

 

 

 

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Cold nose, warm heart
Our Heeling Partners Program includes as many as 20 volunteer dogs of all types, sizes, and breeds who make visits to patients. Clinical studies are proving that animals can contribute to physical health by lowering blood pressure and reducing anxiety levels.
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