Patient Satisfaction

We are committed to providing quality care for you and your family. We want to deliver that care with respect to you as an individual at the high level of personal attention you deserve.   That is why we use an independent company, Press Ganey Associates, to send you satisfaction surveys. We want to hear your genuine opinions and comments related to your experience with us.

The results from our patient satisfaction surveys help us focus on areas where we have the opportunity to improve your experience. Departments take actions for the specific areas surveyed which include admission, room, meals, nurses, physicians, tests and treatments, visitors and family, discharge and personal issues. We use the information as part of our overall Performance Improvement Program to help us improve your care, safety, and satisfaction.

The scores below reflect our patients' assessments of the overall quality of care they received during their visits. These scores are updated every six months. (Current: fourth quarter, 2007). Scores are based on a scale of 1 to 100, with 100 being the top score

Our Patients Tell Us:

 “I rate Valley View Hospital among the best hospitals.  We're lucky to have such a fine facility.  Glenwood Springs is a small town, and I often marvel about the excellent health care we have.”

“What a terrific team of nurses on Acute Care & outpatient surgery area!!”

“I would recommend and HAVE recommended this hospital to several people - Any friend or person I know, that has spent time at this hospital, agrees with me.  It was an excellent facility with outstanding physicians.”

“I was very surprised at how people helped me understand and let me know what was going on.  The nurses were fantastic and very socialable; they made a bad situation bearable.  The Doctor told it how it was and made me feel like I had a choice, not the old doom and gloom.  The whole hospital was beautiful after the remodel.  My experience at your hospital was a great experience.  Thank you and God bless.”