MyChart: Patient Portal, Bill Pay & More NEW

As of April 18, 2026, MyChart serves as one comprehensive medical record for your care at Valley View. All your medical information will be seamlessly connected across Valley View departments, practices and locations, eliminating duplicate records and ensuring a comprehensive view of your health.

MyChart offers personalized and secure online access to your health information. With Valley View MyChart you can:

• Schedule medical appointments.
• Message your care team.
• View your health information, including medications, allergies, test results, and more.
• Request medication refills.
• View statements, make payments and track your healthcare expenses securely.

Valley View has partnered with UCHealth's Community Connect program and we are using its MyChart system. Valley View is not part of UCHealth.

Starting April 18th, we will start working with patients to sign up for MyChart.

Please note that your provider will work with you to populate information into your new MyChart at your first visit with him/her. Your medical records still exist in Valley View's previous patient portals, in view-only format.

If you are already a patient with UCHealth, you can login using your same credentials. If you do not have MyChart with UCHealth, Valley View will send you information to create an account.

From your MyChart app:

1. Select "Add your organizations" at the bottom of the screen.
2. Then search for Valley View.
3. Login using your credentials.

MyChart now serves as one comprehensive medical record for your care across all Valley View.

Valley View has partnered with UCHealth's Community Connect program and we are using its MyChart system. Valley View is not part of UCHealth.

Your Valley View medical records are still available. As of April 18, 2026, your medical records will be in view-only format in the previous legacy portals. You may also contact Medical Records Department at Valley View.

• Physician/Specialty patient portal
• Hospital patient portal
• Calaway-Young Cancer Center patient portal
• Pediatric Partners patient portal — At this time, please contact the practice directly at 970-947-9999 or Medical Records Department at Valley View.
• Mount Sopris Plastic Surgery patient portal

Note: If you have services provided by non-Valley View providers, such as Glenwood Anesthesia Professionals, Pathology Associates or Radiology Partners, contact them.

If you have already had a visit (completed encounter) with your provider:

1. Go to Medications
2. Click “Request Refill”
3. Select the medication you need
4. Submit your request

If you have NOT had a visit with your Valley View provider yet, you will need to send a message through MyChart:

1. Go to Messages
2. Click “Send a Message”
3. Select “Non-Urgent Message”
4. Review the notice and click Next
5. Select “I need a prescription”
6. Choose your provider
7. In the message, include:
   1. Medication name
   2. Dosage
   3. Pharmacy
   4. Any additional details
8. Click Send

Please note the following:

• Refill requests are for non-urgent needs only
• Allow time for your care team to review and process your request
• If you don’t see a provider listed to send a message to, please contact your pharmacy. The pharmacy can submit the refill request electronically for you.
• For urgent medication needs, please call your providers’ office directly.

After April 18, 2026, all of your Valley View bills are available through MyChart. If needed, you can call Customer Service at 970.384.6890.

For bills prior to April 18, 2026, you will continue to receive statements from which you can pay online, via phone or mail. For additional assistance please note the following:

• For Physician or provider bills (account ends with A9028), call 970.384.7090
• For Pediatric Partners bills, call 970.947.9999
• For Mount Sopris Plastic Surgery Center bills, call 970.384.7105
• For Hospital bills (account starts with a "V"), call 970.384.6890 or visit Patientco | Pay Your Bill

Note: If you have services provided by non-Valley View providers, such as Glenwood Anesthesia Professionals, Pathology Associates or Radiology Partners, contact them.

Your provider's notes are available to you after your visit. Most interactions, whether in the hospital or clinic, are summarized in notes written by your care team.

Our research indicates that patients who read their providers' notes understand their medical condition better and develop a more trusting relationship with their providers, which results in better outcomes. Read more about the national Open Notes initiative at opennotes.org.

With MyChart, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyChart.

You will generally receive a response within 2 business days. Note that MyChart messages should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.

To make a request to change your legal name, email contact us or call our MyChart Patient Support Line at 855.467.0810.

Your MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.

1. Log in to your Valley View MyChart account.
2. Click the Menu at the top of the screen.
3. Scroll to the bottom Sharing section and click Request Family Access.
4. On this page, look under Request access to the account of a child or teenager.
5. Select the Valley View Hospital – age 17 and younger access form. Complete the form and select Submit Request.

Please allow 2-3 business days for the request to be reviewed and approved or denied. This is not an automatic process. With approval you will be able to access your child’s account.

MyChart capabilities vary by age group because State of Colorado and federal privacy laws and medical-consent rules change as children become teenagers and then adults. The table below offers an overview of your MyChart access and capabilities permitted for your minor child's account.

MyChart is configured to change with these legal thresholds. Therefore, when a child turns 14 years old, the family access and capabilities will change automatically.

If you're having trouble logging in, click the "Forgot Username?" or "Forgot Password?" link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact UCHealth Affiliated Clinics and Hospitals MyChart Patient Support Line at 855.467.0810 to request assistance.

Valley View has partnered with UCHealth's Community Connect program and we are using its MyChart system. Valley View is not part of UCHealth.

Contact or call UCHealth Affiliated Clinics and Hospitals MyChart Patient Support Line at 855.467.0810

Valley View has partnered with UCHealth's Community Connect program and we are using its MyChart system. Valley View is not part of UCHealth.