Hospital Patient Portal & Bill Pay Guide
Valley View Hospital offers a free and secure online portal for accessing your health information, along with a separate platform to conveniently pay your medical bills. Become an active partner in your healthcare and enjoy the benefits of a personal electronic health record.
New Online Hospital Bill Pay!
Effective November 13, 2024, Valley View has changed its hospital billing company from Instamed to PatientCO by Waystar. Billing statements posted after November 13, 2024 for hospital services are now mailed, emailed and texted.
You are able to pay your bill online via the button below at vvh.patientwallet.org. Please note, you cannot pay online without your bill. If you have lost your bill, please call Valley View Customer Service at 970.384.6890, 1.866.231.7678 or email Customer.service@vvh.org. Please visit the Hospital Patient Portal info page to learn more.
Emailed Billing Statements:
You will receive an email from Waystar. You will be prompted to verify
your account with a PatientWallet code or date of birth and zip code.
Once you verify your account, you will be able to pay bill online via
PatientCO.
Texted Billing Statement:
You will receive a text message notifying you of a new bill at Valley View
Hospital. You will be prompted to visit a PatientCO link and verify your
account with a PatientWallet code or date of birth and zip code. Once
you verify your account, you will be able to pay bill online via PatientCO.
Mailed Billing Statements:
You will receive a bill from Valley View Hospital. You will be prompted
to pay online, by phone or by mail. If you choose to pay by mail, please
note the mailing address is a PO Box in Boston, MA.
Please Note:
Billing statements posted prior to November 13, 2024 for hospital services
will be from Instamed. These bills are no longer payable online via the
Instamed website. To pay these bills or set up a payment plan, please
call Valley View Customer Service at 970.384.6890, 1.866.231.7678 or email
Customer.service@vvh.org.
Billing statements for services provided by Valley View physician practices are separate from hospital billing statements. Please visit our patient portal to select a provider to pay your bill.
If you have a question regarding your payment or need assistance please call 970.384.6890, 1.866.231.7678 or email Customer.service@vvh.org.
With the Hospital Patient Portal You Can
- View and download your personal health information.
- Have on-demand access to your appointments, medications, diagnoses, allergies and test results from any internet connected device (computer, cell phone or tablet).
- View and pay your bill online.
- Update your personal information.
- Access accurate and reliable health information from websites recommended by your provider.
- Access your hospital discharge instructions.
- Manage your family’s health records.
- Schedule radiology exams.
Signing up for the Free Portal Is Easy. All You Need Is an Email Address:
-
To register:
- Provide your email address at the time of registration or…
- Call Health Information Management at 970.384.6834 or…
- Go to https://patientportal.vvh.org in your browser, and click on “Register Now”. Complete the enrollment form.
- Once you have completed enrollment you will receive an email to finalize the process. Click on the link in the email and follow the instructions.
- Bookmark the portal to make it convenient to access.
The portal is NOT to be used for urgent medical needs. For a medical emergency call 911.
Download our MHEALTH app for even more convenient healthcare management!
Available on both Apple and Android devices.
Your Privacy Is Important
The information in your Valley View Hospital patient portal is confidential. All health data is managed with the protection of your information in mind. We will not share with or sell your personal information to any third party. Only you, and those you authorize, will be able to view or gain access to the information in your portal.
FOR QUESTIONS OR ASSISTANCE, CALL HEALTH INFORMATION MANAGEMENT 970.384.6834 OR EMAIL myportal@vvh.org.