At Valley View, we aspire to provide superior customer service to our patients with intelligence and empathy while staying true to the Valley View mission. We provide information regarding admissions, billing, and financial issues to ensure a positive patient experience and stay.

If you have a question about your bill or need help understanding the process, we are here to help you navigate this sometimes confusing process.

Our Customer Service Department is open Monday through Friday, from 8:00 a.m. to 5:00 p.m., Mountain Time.

Send us an Email
Give us a call, 970.384.6890.
Reference our Billing FAQs for answers to common billing questions

We are here as your partner in care.

Insurance billing, Registration and Pre-Verification: 970.384.6890
Hospital Estimates: 970.945.7655
Physician Billing Office: 970.945.7090

Insurance

Valley View bills all insurance companies on your behalf. Please provide accurate and timely information. The best way to ensure the correct billing, is to provide a copy of the front and back of your insurance card in one of the following ways:

Fax: 970.384.8023

Mail:
Valley View Hospital Customer Service Department
1960 Blake Avenue
Glenwood Springs, CO   81601

Email: vvhcs@vvh.org

Your health insurance policy is a contract between you and your insurance company. As a service to you, Valley View will bill your insurance company however, you are responsible for any charges not covered by your benefit plan. We encourage you to verify your benefits and participate in the billing process so your claims are paid according to your insurance plan. Valley View Hospital bills insurance for emergency room physician charges only.  You will receive bills from the other physicians involved in your care.

Contracted Insurance Companies

  • Aetna
  • Anthem Blue Cross Blue Shield PPO Plan
  • Aspen Ski Company
  • Aspen Valley Hospital
  • CHP+
  • Cofinity Network
  • The Colorado Network
  • Great West Life
  • Humana
  • Medicaid
  • Medicare
  • Pacificare
  • PHCS (Private Health Care Systems)
  • Rocky Mountain Health Plans HMO and PPO Plans
  • United Healthcare
  • Western Healthcare Alliance
  • Worker’s Compensation

Please note: Contracts with insurance companies are subject to change at any time. Please be sure to verify benefits with your insurance company prior to scheduling services

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Estimates

Valley View Hospital is happy to provide an estimate for any service or procedure. All estimates are confidential.

In order to provide you with the most accurate estimate, please have the following information from your physician’s office available:

Are outpatient or inpatient services scheduled?
What is the primary ICD-9 (International Classification of Diseases) diagnosis code for the scheduled services?
What is the CPT (Current Procedural Terminology) code for the scheduled services?

Please call our Estimate Line at 970.945.6535. Thank you.
Please note:
Estimates are based on the information provided. The actual services provided by the hospital depend on the physician’s order and the patient’s personal experience.

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